Reservation Agent

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

Reservations Agent
You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!
What is in it for you:
In 3-4 bullet points, showcase the benefits and perks of working at the property
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Consistently offer exceptional, friendly and engaging service
Ensure the best selection for the guest and ensure revenue is maximized through up-selling
Recommend property facilities and assist guests with information and special requests
Book room reservation requests, enter rooming lists, and update accurate information in the system

Qualifications

Your experience and skills include:

Required Qualifications:

• Guest-focused personality with a genuine passion for delivering exceptional service
• Proven customer service experience, preferably in a hospitality or reservation environment
• Strong verbal and written communication skills in English
• Proficiency with computer systems and reservation software (training provided)
• Ability to multitask and manage multiple reservation requests simultaneously
• Excellent organizational and time management skills
• Attention to detail with accuracy in data entry and information management

Preferred Qualifications:

• Experience with hotel reservation systems or property management systems (PMS)
• Multilingual abilities (additional languages a plus)
• Sales or upselling experience in a customer-facing role
• Demonstrated problem-solving skills and ability to handle guest requests creatively
• Flexibility to work varied shifts, including evenings and weekends
• High school diploma or equivalent
• Experience in the hospitality industry

Additional Information

experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus