Senior Program Manager

The India Easy Ship (ES) business team strives to deliver the best seller experience for small, medium and large businesses who wish to partner with Amazon on it's marketplace and shipping offerings. With this mission in mind, the team is looking to hire an analytical-minded, outcome-oriented Sr. Program Manager to support the Trans and Performance charters for IN ES.

Key job responsibilities

• Own the Program(s) end to end, define and achieve KPIs; Drive performance improvement initiatives.
• Develop and monitor program metrics to identify potential issues in last mile deliveries.
• Identify patterns of defects that will help us build initiatives to reduce defects at scale.
• Ability to pull data and perform deep-dives and root-cause analysis as needed.
• Lead initiatives to identify and eliminate root causes of defects in order to reduce defects and improve the delivery experience for Amazon customers.
• Excellent communication, both verbal and written to regularly provide business updates during weekly/monthly/quarterly reviews.
• Communicate with stakeholders to share regular updates, resolve blockers and deliver programs/initiatives on time.
• Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met.
• Must be able to systematically escalate problems or variance in the operating plan to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.

A day in the life

• Partner cross functionally across Operations, Product, Analytics, Account Management and Seller Services teams to drive improvements for the seller
• Deep-dive to identify inherent gaps and trends/patterns in Pick-up Operations and Performance Actions and drive programmatic actions based on derived insights
• Partner with Tech teams to identify, ideate and develop solutions that can lead to step-changes in terms of a seller's pickup experience
• Track and bridge trends in key business metrics at a weekly/monthly cadence to bridge changes with speed
• Institute mechanism that will support the business stay ahead of fast-changing external environment

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

• 5+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

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