The CIO will be responsible for defining and executing Loom Solar's overall technology, digital transformation and information systems strategy .

The CIO will work closely with the CEO and business leaders to identify where technology can:

Increase revenue
Improve employee productivity
Reduce operating costs
Improve customer experience
Strengthen dealer and distributor relationships
Automate business processes
Improve manufacturing efficiency
Improve inventory and working-capital management
Create real-time management visibility
Reduce dependency on individuals
Enable Loom to scale rapidly without proportionately increasing manpower

Key Responsibilities

1. Technology Strategy

Develop Loom Solar's 3–5 year technology roadmap aligned with business objectives.
Build a scalable technology architecture capable of supporting rapid business growth.
Identify opportunities for automation, AI, analytics and digital transformation.
Establish technology standards, governance and security policies.
Evaluate and adopt emerging technologies relevant to solar, manufacturing, distribution and retail.

2. Digital Transformation

Lead the transformation of Loom from manual processes to digital processes .

Key areas include:

Sales → Dealer → Customer → Order → Production → Dispatch → Installation → Service → Payment

Digitize workflows across departments.
Eliminate unnecessary Excel/manual reporting.
Automate approvals and repetitive activities.
Create digital workflows with clear ownership and accountability.
Build a single source of truth for business information.

3. Business Applications

Own and optimize the company's technology ecosystem, including:

ERP
CRM
Dealer management system
Sales-force automation
Manufacturing systems
Inventory and warehouse systems
Finance systems
HRMS
Customer service systems
Partner portals
Consumer applications
Analytics and BI platforms
E-commerce platforms
Lending/financing technology
Service and installation platforms

The CIO will ensure that these systems are integrated rather than operating as independent applications .

4. Sales & Dealer Technology

Build technology to support Loom's large dealer and sales network.

The CIO should enable:

Dealer onboarding
Dealer KYC
Dealer enquiry management
Lead allocation
Sales-force tracking
Dealer ordering
Inventory visibility
Pricing visibility
Scheme management
Incentive calculation
Dealer performance dashboards
Dealer credit limits
Payment tracking
Dealer reactivation
Territory management
Competition price tracking
Dealer communication

The objective is to make every salesperson, dealer and distributor more productive through technology .

5. Customer Technology

Build a superior digital customer journey from enquiry to installation and after-sales service.

Technology should enable:

Lead → Qualification → Quotation → Financing → Order → Installation → Commissioning → Warranty → Service

Develop and improve:

Consumer app/portal
Lead management
Online quotation
Solar system configuration
Financing application
Installation tracking
Warranty registration
Service requests
Customer communication
Customer feedback
Referral and influencer programs

6. Data & Business Intelligence

Create a real-time management information system for the CEO and leadership team.

Build dashboards covering:

Revenue
Sales
Dealer productivity
Dealer activation
Inventory
Production
Dispatch
Gross margin
Working capital
Collections
Customer acquisition
Service
Employee productivity
Manufacturing efficiency
Project execution

The CIO should make "data before opinion" a core management principle.

7. Artificial Intelligence & Automation

Develop an AI roadmap for Loom Solar.

Potential applications include:

AI sales assistant
AI customer support
AI dealer support
Lead scoring
Sales forecasting
Demand forecasting
Inventory optimization
Production planning
Predictive maintenance
Pricing intelligence
Collection prediction
Employee productivity analytics
Automated MIS
Management reporting
AI-powered knowledge management

The CIO should continuously identify processes where AI can replace repetitive human work .

8. Manufacturing Technology

Work with the manufacturing team to build a technology-enabled factory.

Focus areas:

Production planning
MES
OEE monitoring
Quality tracking
Machine monitoring
Predictive maintenance
Raw-material planning
Warehouse automation
Barcode/RFID
Production traceability
Energy monitoring
Real-time production dashboards
Quality analytics

The objective is to move toward a smart factory environment .

9. Supply Chain & Inventory

Build technology systems for end-to-end supply-chain visibility.

The CIO will work with operations to improve:

Demand forecasting
Procurement planning
Raw-material availability
Finished-goods inventory
Warehouse management
Dispatch planning
Logistics tracking
Dealer stock visibility
Slow-moving inventory identification
Working-capital optimization

10. Finance & Lending Technology

Support Loom's financing marketplace and financial ecosystem.

Technology should enable:

Customer credit applications
Multiple NBFC integrations
Loan eligibility
Digital documentation
Application tracking
Loan disbursement tracking
EMI/payment status
Dealer financing
Reconciliation
Fraud detection
Customer consent and data security

11. Cybersecurity & Data Protection

Own the company's cybersecurity framework.

Responsibilities include:

Data protection
Access management
Identity management
Cybersecurity monitoring
Backup and disaster recovery
Business continuity
Application security
Vendor security
Employee security awareness
Compliance with applicable data-protection regulations

12. Technology Organization

Build a high-performance technology team covering:

Enterprise applications
Product management
Software development
Data & analytics
AI
Cybersecurity
Infrastructure
IT support
Automation
Business intelligence
Digital transformation

Create a culture of ownership, speed, innovation and business impact .

CEO-Level Expectations

The CIO will not be measured simply by:

"How well IT is running."

The CIO will be measured by:

"How much technology improves Loom Solar's business."

The CIO should continuously answer:

How can technology increase sales?
How can technology increase employee productivity?
How can technology improve dealer productivity?
How can technology reduce cost?
How can technology improve customer experience?
How can technology reduce working capital?
How can technology improve manufacturing efficiency?
How can technology improve management visibility?
What work can be automated?
What can AI do better, faster or cheaper?

Key Performance Indicators (KPIs)

Business KPIs

Technology-driven revenue contribution
Revenue per employee improvement
Cost savings through automation
Productivity improvement
Digital adoption %

Adoption KPIs

Employee digital adoption
Dealer digital adoption
Sales-app adoption
Customer-app adoption
Digital transaction %

Automation KPIs

Number of processes automated
Man-hours eliminated
Reduction in manual reporting
Reduction in process turnaround time

Data KPIs

Dashboard adoption
Data accuracy
Real-time reporting coverage
Reduction in MIS preparation time

Technology KPIs

System uptime
Application performance
Cybersecurity incidents
Critical system downtime
Technology project delivery %

Business Transformation KPIs

Reduction in cost-to-serve
Reduction in order-to-cash cycle
Reduction in lead-to-order time
Reduction in inventory days
Improvement in dealer productivity
Improvement in customer satisfaction

Requirements

We are looking for a business-oriented technology leader who has:

10+ years of technology leadership experience
Experience leading large-scale digital transformation
Experience managing ERP/CRM/business applications
Strong understanding of data and analytics
Exposure to AI and automation
Experience scaling technology in a high-growth organization
Strong understanding of business processes
Experience managing technology teams and external partners
Strong cybersecurity and IT governance knowledge
Excellent stakeholder-management skills
Ability to work directly with the CEO and business leadership

Benefits

Work Timing : 10:00 am to 7:00 pm (Monday to Saturday)

Education : MBA/Computer Science

Address : Loom Solar Pvt Ltd (14/4 Mathura Road, Faridabad 121003)

Contact : Muskan Singh

Gender : Male / Female

Job Type : Full Time

Job Location : Faridabad

Industry Type : Renewable Solar Energy

Pay Types : Fix Pay and Performance Incentives

Support :

hr@loomsolar.com

Chief Information Officer (CIO)