Assistant Manager, Offshore Strategy & Enablement

Assistant Manager, Offshore Strategy & Enablement

This role serves as a key partner to offshore strategy leadership, helping execute governance, workforce planning, performance management, reporting, and operational improvement initiatives that support LRMC's global delivery and offshoring objectives.

Responsibilities

• Offshore Strategy Execution & Program Support
• Support the execution of LRMC's offshore workforce strategy, partnering with leadership to implement initiatives that align with business objectives and operational priorities; assist with evaluating opportunities to expand and optimize offshore capabilities and support strategic target operating model (TOM) and enablement initiatives
• Conduct research and analysis on industry trends, offshore delivery models, workforce strategies, and emerging risks to support leadership decision-making; help drive adoption of a "one-firm" culture by fostering collaboration and effective partnerships across onshore and offshore teams. Contribute to location strategy assessments, workforce planning activities, and operational readiness efforts.
• Governance, Reporting & Performance Management
• Support the development and administration of performance management frameworks, including Key Performance Indicators (KPIs), operational scorecards, and reporting dashboards; assist in monitoring quality, productivity, and efficiency metrics while identifying improvement opportunities and coordinating remediation efforts
• Analyze operational and workforce data to identify trends, generate insights, and recommend process improvements; support the development, maintenance, and reporting of Service Level Agreements (SLAs) and operational performance measures; partner with business leaders to drive continuous improvement initiatives and enhance service delivery
• Offshore Enablement & Workforce Management
• Coordinate the offshore enablement lifecycle, including intake management, business case support, workforce planning, onboarding coordination, and transition tracking; maintain headcount reporting, workforce metrics, and governance documentation to ensure accuracy and transparency; monitor program risks, issues, and dependencies and escalate concerns as appropriate
• Stakeholder Management & Communication
• Build and maintain effective working relationships with offshore delivery centers, LRMC stakeholders, and cross-functional teams; prepare presentations, business cases, governance materials, and performance updates for leadership meetings; support stakeholder communications and change management activities associated with offshore initiatives
• Facilitate governance meetings, working groups, and project reviews; track action items, decisions, and commitments to ensure timely execution and accountability
• Risk & Financial Management
• Support financial tracking and benefits realization activities for offshore initiatives; assist in validating business case assumptions, workforce forecasts, and operational performance outcomes to ensure alignment with business objectives
• Operational Excellence & Continuous Improvement
• Promote operational excellence by supporting process standardization, documentation, knowledge-sharing initiatives, and continuous improvement programs across global teams
• Values & Leadership
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

Qualifications/Experience

• Minimum five to seven years of recent experience in program management, operations, governance, workforce strategy planning enablement, transformation, risk management, or a related function.
• Experience supporting offshore, global delivery, shared services, or workforce transformation initiatives or operational excellence initiatives preferred.
• Experience in Risk Management, Legal Operations, Professional Services, or a related corporate business environment preferred.
• Demonstrated experience managing cross-functional projects and stakeholder relationships.
• Bachelor's degree from an accredited college or university required; advanced degree preferred

Knowledge & Skills

• Strong project and program management skills with the ability to manage multiple priorities simultaneously. Strong organizational skills and attention to detail.
• Experience developing KPIs, operational reporting, dashboards, and performance management processes.
• Strong analytical and problem-solving skills with proficiency in data analysis and reporting tools.
• Knowledge of continuous improvement and process optimization methodologies.
• Effective verbal and written communication skills, including experience preparing executive-level presentations and business cases.
• Ability to collaborate effectively across geographically dispersed teams and cultures.
• Advanced proficiency in Microsoft Excel, PowerPoint, and data visualization/reporting tools. Strong proficiency in leveraging to build skills around using technology and GenAI tools

Leadership Competencies

• Demonstrated ability to influence stakeholders without direct authority.
• Strong collaboration and relationship management skills.
• Proactive, solutions-oriented mindset with a focus on execution and results.
• Commitment to developing strong partnerships and driving operational excellence.

Reporting Relationship

Reports To: Director - Deliver Model Strategy Lead

Direct Reports: May supervise Senior Analysts, Analysts, or Program Coordinators

Assistant Manager, Offshore Strategy & Enablement

This role serves as a key partner to offshore strategy leadership, helping execute governance, workforce planning, performance management, reporting, and operational improvement initiatives that support LRMC's global delivery and offshoring objectives.

Responsibilities

• Offshore Strategy Execution & Program Support
• Support the execution of LRMC's offshore workforce strategy, partnering with leadership to implement initiatives that align with business objectives and operational priorities; assist with evaluating opportunities to expand and optimize offshore capabilities and support strategic target operating model (TOM) and enablement initiatives
• Conduct research and analysis on industry trends, offshore delivery models, workforce strategies, and emerging risks to support leadership decision-making; help drive adoption of a "one-firm" culture by fostering collaboration and effective partnerships across onshore and offshore teams. Contribute to location strategy assessments, workforce planning activities, and operational readiness efforts.
• Governance, Reporting & Performance Management
• Support the development and administration of performance management frameworks, including Key Performance Indicators (KPIs), operational scorecards, and reporting dashboards; assist in monitoring quality, productivity, and efficiency metrics while identifying improvement opportunities and coordinating remediation efforts
• Analyze operational and workforce data to identify trends, generate insights, and recommend process improvements; support the development, maintenance, and reporting of Service Level Agreements (SLAs) and operational performance measures; partner with business leaders to drive continuous improvement initiatives and enhance service delivery
• Offshore Enablement & Workforce Management
• Coordinate the offshore enablement lifecycle, including intake management, business case support, workforce planning, onboarding coordination, and transition tracking; maintain headcount reporting, workforce metrics, and governance documentation to ensure accuracy and transparency; monitor program risks, issues, and dependencies and escalate concerns as appropriate
• Stakeholder Management & Communication
• Build and maintain effective working relationships with offshore delivery centers, LRMC stakeholders, and cross-functional teams; prepare presentations, business cases, governance materials, and performance updates for leadership meetings; support stakeholder communications and change management activities associated with offshore initiatives
• Facilitate governance meetings, working groups, and project reviews; track action items, decisions, and commitments to ensure timely execution and accountability
• Risk & Financial Management
• Support financial tracking and benefits realization activities for offshore initiatives; assist in validating business case assumptions, workforce forecasts, and operational performance outcomes to ensure alignment with business objectives
• Operational Excellence & Continuous Improvement
• Promote operational excellence by supporting process standardization, documentation, knowledge-sharing initiatives, and continuous improvement programs across global teams
• Values & Leadership
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

Qualifications/Experience

• Minimum five to seven years of recent experience in program management, operations, governance, workforce strategy planning enablement, transformation, risk management, or a related function.
• Experience supporting offshore, global delivery, shared services, or workforce transformation initiatives or operational excellence initiatives preferred.
• Experience in Risk Management, Legal Operations, Professional Services, or a related corporate business environment preferred.
• Demonstrated experience managing cross-functional projects and stakeholder relationships.
• Bachelor's degree from an accredited college or university required; advanced degree preferred

Knowledge & Skills

• Strong project and program management skills with the ability to manage multiple priorities simultaneously. Strong organizational skills and attention to detail.
• Experience developing KPIs, operational reporting, dashboards, and performance management processes.
• Strong analytical and problem-solving skills with proficiency in data analysis and reporting tools.
• Knowledge of continuous improvement and process optimization methodologies.
• Effective verbal and written communication skills, including experience preparing executive-level presentations and business cases.
• Ability to collaborate effectively across geographically dispersed teams and cultures.
• Advanced proficiency in Microsoft Excel, PowerPoint, and data visualization/reporting tools. Strong proficiency in leveraging to build skills around using technology and GenAI tools

Leadership Competencies

• Demonstrated ability to influence stakeholders without direct authority.
• Strong collaboration and relationship management skills.
• Proactive, solutions-oriented mindset with a focus on execution and results.
• Commitment to developing strong partnerships and driving operational excellence.

Reporting Relationship

Reports To: Director - Deliver Model Strategy Lead

Direct Reports: May supervise Senior Analysts, Analysts, or Program Coordinators

Qualifications/Experience

• Minimum five to seven years of recent experience in program management, operations, governance, workforce strategy planning enablement, transformation, risk management, or a related function.

• Experience supporting offshore, global delivery, shared services, or workforce transformation initiatives or operational excellence initiatives preferred.

• Experience in Risk Management, Legal Operations, Professional Services, or a related corporate business environment preferred.

• Demonstrated experience managing cross-functional projects and stakeholder relationships.

• Bachelor's degree from an accredited college or university required; advanced degree preferred

  Knowledge & Skills

• Strong project and program management skills with the ability to manage multiple priorities simultaneously. Strong organizational skills and attention to detail.

• Experience developing KPIs, operational reporting, dashboards, and performance management processes.

• Strong analytical and problem-solving skills with proficiency in data analysis and reporting tools.

• Knowledge of continuous improvement and process optimization methodologies.

• Effective verbal and written communication skills, including experience preparing executive-level presentations and business cases.

• Ability to collaborate effectively across geographically dispersed teams and cultures.

• Advanced proficiency in Microsoft Excel, PowerPoint, and data visualization/reporting tools. Strong proficiency in leveraging to build skills around using technology and GenAI tools

  Leadership Competencies

• Demonstrated ability to influence stakeholders without direct authority.

• Strong collaboration and relationship management skills.

• Proactive, solutions-oriented mindset with a focus on execution and results.

• Commitment to developing strong partnerships and driving operational excellence.