Senior Product Associate

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate in Consumer & Community Banking Product Team, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Lead requirement gathering through customer insights, stakeholder inputs, and analysis to define clear product outcomes.
• Write high-quality user stories and acceptance criteria; maintain a prioritized backlog aligned to OKRs.
• Apply strong product thinking to scope MVPs, manage trade-offs, and deliver iterative value.
• Drive data-driven decisions using funnels, experiments, KPIs, and post-launch learnings.
• Partner with cross-functional teams (engineering, design, analytics, operations, legal/compliance as needed) to deliver end-to-end features.
• Operate effectively in Agile (ceremonies, sprint planning, refinement, release planning) and continuously improve team execution.
• Run Discoveries on the features/initiatives and derive detailed document including the master story list with swag estimates

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Demonstrated ability in requirements elicitation, user story writing, and backlog management.
• Own e2e execution of initiatives/features from idea conception - implementation - taking it live - post live analysis
• Able to run discoveries
• Strong analytical mindset comfortable using data to identify opportunities, measure impact, and influence prioritization.
• Proven track record of working with multiple stakeholders and aligning teams around shared outcomes.
• Solid understanding of Agile methodology and delivering in cross-functional squads.
• Excellent communication skills crisp documentation and strong collaboration.

Preferred qualifications, capabilities, and skills

• Experience in travel/e-commerce, air booking/shopping flows, payments, or marketplace platforms.
• Familiarity with experimentation (A/B testing), product analytics tools, and customer journey mapping

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.