Business Analysis Manager - Data Quality and Remediation

Embark on a rewarding and challenging career as a Business Analysis Manager with our dynamic team. You'll have the opportunity to make a significant impact by supporting process improvements, key initiatives and expanding your creative skills in a supportive and collaborative environment. Join us and contribute to our mission while advancing your career.

As a Business Analysis Manager within JPMorganChase, you will be a key player in driving strategic initiatives and operational improvements. Your role will involve leveraging your deep understanding of business analysis principles and data analytics expertise to uncover patterns, identify trends, and generate innovative solutions. You will be responsible for managing a diverse team, fostering cross-functional collaboration, and ensuring the delivery of high-quality service within your area of responsibility. Your ability to think strategically, delegate effectively, and coach your team members will be crucial in achieving our common goals. With your advanced computer literacy and digital proficiency, you will be instrumental in implementing automation initiatives and optimizing processes, thereby enhancing our operational efficiency and customer service.

Job responsibilities

• Partner with Program and Project Managers to assess the data implications of strategic programs across Party, Account, and KYC domains.
• Define, document, and drive changes required to the data model in support of the firm's strategic agenda, ensuring clear communication and timely delivery.
• Lead collaboration with Technology and Remediation teams to prioritize data remediation programs and ensure data is in good order to support strategic business initiatives.
• Facilitate alignment between business users and data owners to ensure comprehensive understanding of data structures, definitions, and usage.
• Develop and deliver executive-level presentations and materials for stakeholder reviews, project team meetings, and leadership forums.
• Build and manage strategic partnerships across Operations, Technology, Business Management, and Advisory functions.
• Drive cross-functional collaboration across Lines of Business, Compliance, and Technology to conduct root-cause analysis and define strategic remediation paths for data quality issues across critical WM applications.
• Serve as the primary subject matter expert for WM Data Quality, providing guidance and support across teams on ad hoc and strategic data issues.
• Own documentation of resolution processes and procedures, ensuring effective handover to Operations upon completion.
• Establish and govern data quality metrics and KPIs across Lines of Business and relevant data sources.
• Lead, mentor, and develop a high-performing team, fostering a culture of accountability, continuous improvement, and data excellence.

Required qualifications, capabilities, and skills

• Demonstrated expertise in conducting business analysis, with a focus on data collection, integrity, utilization, requirements, and analysis, showcasing skills equivalent to 5+ years of experience..
• Domain Expertise: Strong understanding of Wealth Management and financial services data domains, with experience across areas such as client onboarding, KYC, relationship maintenance, authorities and limits, sales management, and regulatory data requirements.
• Technical Expertise: In-depth knowledge of data models, principally party and account data stores and associated system feeds, with familiarity in extracting, visualizing and analyzing complex data sets using tools such as Alteryx, Tableau, Qlik, or SQL Server.
• AI & Emerging Technology Proficiency: Demonstrated ability to leverage AI and machine learning tools for data quality analysis, pattern recognition, and remediation automation; experience with AI-powered analytics platforms and prompt-based tools to accelerate data diagnostics and executive reporting.
• Communication & Stakeholder Management: Exceptional verbal and written communication skills with experience engaging senior stakeholders and translating complex data issues into actionable business outcomes. Based on existing communication requirements in the role description.
• Analytical & Problem-Solving Skills: Strong analytical and critical-thinking skills with the ability to develop and clearly present conclusions and solutions with consideration to inherent risks.
• Leadership: Proven ability to lead teams, manage multiple priorities, and deliver results in a complex and highly collaborative environment.

Preferred qualifications, capabilities, and skills

• Capability to leverage artificial intelligence and AI tools to enhance data analysis, uncover business trends, and provide actionable insights for strategic decision-making.
• Advanced proficiency in implementing automation solutions to streamline business processes and improve operational efficiency.
• Expertise in applying customer service skills to understand client needs and deliver tailored business solutions, while utilizing conflict management skills to resolve stakeholder issues and facilitate effective collaboration.
• Proficiency crafting clear and effective prompt writing to guide data analysis and ensure consistent outcomes.
• Ability to contribute to a collaborative work environment by sharing knowledge and supporting team initiatives.
• Competence in technology/process release management, with proficiency in using software applications, digital platforms, and other technological tools to solve problems and improve processes.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.