Advisor, Global Infrastructure Operations

Infrastructure Strategy & Design Implementation

• Assist with development of roadmaps, policies and standards to achieve
  desired future state IT infrastructure for the organisation.
• Recommend process, product or service improvements, resource optimisation
  and cost savings.
• Partner with stakeholders to define infrastructure operations and maintenance
  requirements for new technology implementations.
• Anticipate internal and/or external business challenges and/or regulatory
  issues.
• Evaluate trends and new technologies in engineering to enhance infrastructure
  and orchestration.
• Assist in the design, implementation and execution of back up and disaster
  recovery plans for infrastructure.
• Manage exceptions to architectural standards at an infrastructure level.
• Develop communication plans for stakeholders engagement.

Facilitate the evaluation and selection of infrastructure technology and the
design of configuration standards.
Infrastructure & Network Development & Maintenance

• Forecast utilisation patterns and identifies modifications or upgrades.
• Conduct capacity workload modelling and availability analysis for platforms and
  environments.
• Recommend changes and/or enhancements for improved systems availability,
  reliability and performance.
• Monitor infrastructure availability and performance to ensure compliance with
  SLAs. Measure KPIs at service end points and gather accurate, real time data
  on the service provided.
• Run activation tests to ensure a service instance delivers on its KPIs.
• Assist in development of SLAs, metrics and key performance indicators.
• Ensure adherence to security requirements, regulatory and legal compliance in
  infrastructure operations and maintenance activities.
• Recommend and implement software or hardware changes to rectify problems
  or address improvement opportunities.
• Assist in post implementation and continuous improvement efforts to enhance
  performance and provide increased functionality.
  Infrastructure & Network Development & Maintenance (Con't)
• Utilize modern development platforms and languages to develop custom
  solutions to comply with moving on-premise applications to the cloud.
• Analyzes technical needs, requirements, and state of the network’s
  infrastructure design, integration, and operations.
• Work closely with outsourced service providers to facilitate the planning,
  forecasting, implementation and identification of requirements for network
  systems (both physical and virtual). This includes fulfillment of end-to-end
  services.
• Assess performance of key partners and vendors according to defined service
  delivery metrics.
• Serve as a high level technical resource on large scale projects and assist in
  resolving complex technical problems on new and existing implementations.
• Support and work alongside cross-functional engineering team on the latest
  technologies.
  Enterprise Architecture & Modernization
• Support the lifecycle and maintenance of enterprise middleware or database

platforms.

• Build, implement and maintain robust solutions for middleware or database
  products to meet business demands including performance tuning, upgrades,
  clustering, redundancy and disaster recovery.
• Modernize platform design and security practices etc.
• Build and implement the Cloud architecture platform and DevSecOps practices.
• Provide specialist advice and act as the last point of contact for case
  escalations. Liaise with Management team on rectifications and service recovery
  actions where required.
• Manage incidents and changes on systems, storage and backup infrastructure.
• Supervise the setup of new IT Infrastructure including physical servers, SAN
  storage, virtual server environment, enterprise backup and recovery and UAT
  with external technology vendors.
• Oversee and plan for system administration related activities.

Substantial comprehensive job related experience in own area of expertise to
fully competent level (Over 6 to 10 years).
Regional or global experience is mandatory for this role (Over 2 to 3 years).
Experience of supervising and coaching people and directing resources to
achieve specific end results within limited timeframes is an added advantage.