Senior Product Manager, Insurance

About Klook

We are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler.

Our mission is to build the digital infrastructure for the global experience economy — empowering merchants to share their passions and travelers to discover the heartbeat of each destination.

We operate a mobile-first, curated platform featuring diverse experiences across global destinations.

Do you share our belief in the wonders of travel? Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:

Customer First

Push Boundaries

Critical Thinking

Build for Scale

Less is More

Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

Role Overview

Role Title: Product Manager (Insurance)

Function: Product

Seniority Level: Mid-Senior level

Employment Type: Full time

Klook's Travel Services business spans Insurance, eSIM, Travel Convenience and a newly launched Multi-day Tour initiative. Insurance is our most commercially mature line and the most complex one across markets. We are looking for a PM who can own the business outcome of this line end to end: you will be the product POC for Insurance, co-managing the line with the Product Lead, directly accountable for business metrics, and working alongside operations team and engineering team

What you'll do

• Own the business: Act as product owner for the Insurance line, co-managing it with the Product Lead and accountable for GMV, attach rate, take rate and claim experience.
• Product: Define insurance product constructs (travel accident, flight delay, baggage, cancellation protection, embedded insurance), including coverage, pricing strategy and policy-term configuration.
• Supply: Own the product side of insurer / broker / MGA integrations, expand underwriting capability across markets and points of sale, and design a reusable supply onboarding framework.
• Admin tool: Build and iterate the internal configuration and operations console so that OPS can self-serve product launches, rule changes and exception handling — driving down operational cost over time.
• User journey: Own the pre-purchase, purchase and post-purchase experience and conversion, including in-context purchase placement, coverage communication, policy management and renewal.
• End-to-end: Partner with the Order & Claim domain PM so the "purchase → policy → claim" chain has no gaps.
• Compliance: Align with Legal, Compliance and local regulatory requirements to keep every market's solution shippable.
• Data: Define instrumentation, build the core dashboards, and use data to drive roadmap decisions and quarterly OKRs.

What you'll need

• 5+ years (P6) / 6+ years (P7) of B2C or B2B2C product experience, including at least 2 years in travel, insurance, fintech or payments.
• Insurance domain experience strongly preferred: familiarity with product/coverage design, underwriting logic, policy lifecycle, claims processes, and insurer / broker / MGA integration models.
• Ability to independently craft a near-term roadmap, articulate how it ties to team and company goals, and make well-reasoned trade-offs across scope, timeline and quality.
• Strong specification skills for complex functionality: you can decompose a complex problem into multiple interrelated specs in the right order, judge the right level of detail (neither under- nor over-specced), and factor engineering effort into your requirements.
• Data fluency: self-serve querying and analysis (SQL / BI), and the ability to connect project-level outcomes to the metrics that drive the business line.
• Stakeholder management: you can anticipate stakeholder feedback and arrive with a plan to address it, and escalate effectively when alignment isn't reachable.
• Professional English; comfortable working across Greater China, Southeast Asia and Japan/Korea teams.

Nice to have

• 0-to-1 launch of insurance products across multiple countries / points of sale.
• Experience scaling embedded or contextual insurance.
• Product experience in claims automation, anti-fraud or self-service claims.
• A track record of building internal tooling with OPS that measurably improved operational efficiency.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.