Admin Support Associate

Corporate and Institutional Banking

HSBC Corporate and Institutional Banking is a markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.

We are currently seeking an experienced professional to join our team.

In this role, you will:

• Open daily cases to track inquiries and manage cases to resolution within agreed timeline.
• Resolve assigned cash management inquiries for all payment types (wire transfers, ACH, checks, RTP), commercial cards, statements, billing, reporting, receivables and other core cash management services.
• Monitor active case dashboard; resolve any/all identified issues promptly and escalate concerns to management as appropriate to ensure timely awareness of any material concerns.
• Ensure that the process productivity, quality and customer experience requirements are met in accordance with standards set.
• Protect sensitive client and bank information by ensuring documents, computers, files, and all confidential matters are appropriately handled as set forth by policy.
• Ensure all activity documentation is complete to provide performance tracking.
• Complete other responsibilities, as assigned.
• Establish and maintain excellent working relationships with the key HSBC stakeholders.
• Strong written and oral communication skills.
• Ability to adapt to changing priorities while managing requests from multiple stakeholders.

Customer Engagement

Provide a clear and concise response to their client queries.

To be successful in the role, you should meet the following requirements:

Essential

• Previous service experience will be an advantage.
• Good level of business acumen and commercial awareness.
• Strong communication skills, both written and verbal.
• Strong interpersonal skills and ability to interact and build relationships with internal and external stakeholders.
• Comfortable working in a fast-paced work environment; continually changing lines of communication, technological advances etc.
• Time management and organization skills with ability to manage multiple time sensitive tasks.
• Analytical mindset.

Desirable

• Experience working in an International Global Banking environment or International Treasury setting.
• Basic knowledge of HSBC Group companies and product ranges .

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.#LI-HSBC

Issued by HSBC Bank (China) Company Limited