Technical Solutions Architect Sr. Specialist

Req ID: 387466

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Technical Solutions Arch. Sr. Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Key Responsibilities

1. L3 Support & Troubleshooting
   Provide L3 support for Imprivata EAM/OneSign-related incidents and service requests.
   Troubleshoot complex authentication, SSO, agent and application access issues.
   Analyze Imprivata logs, Windows Event Viewer, application logs and network traces.
   Perform RCA for recurring and high-impact incidents.
   Support P1/P2 incidents and participate in technical bridge calls.
   Work with L1/L2 teams for effective issue escalation and resolution.
2. Imprivata Administration
   Administer Imprivata Enterprise Access Management/OneSign.
   Manage users, computers, sites, policies and authentication configurations.
   Manage Imprivata Agents deployed on endpoints and virtual environments.
   Monitor platform health and resolve appliance/agent connectivity issues.
   Perform regular health checks and identify potential service-impacting issues.

Imprivata documentation identifies agents, sites, users, workstations and VDI as core EAM concepts, with agents communicating with the Imprivata environment and sites providing appliance assignment/failover capabilities.

1. SSO & Application Integration
   Configure and troubleshoot SSO application profiles.
   Support SSO for web, Windows/client-server, legacy and SAML applications.
   Troubleshoot credential capture/injection and application authentication issues.
   Onboard new applications into Imprivata.
   Work with application owners to gather application requirements.
   Troubleshoot application-specific SSO failures.

Imprivata supports SSO for legacy, client/server, SAML 2.0 and web applications through its SSO capabilities.

1. Authentication & MFA
   Configure and troubleshoot authentication policies.
   Support authentication methods such as:
   Password
   Proximity/badge
   Smart card
   Biometrics
   OTP
   Imprivata ID
   Security keys/FIDO where applicable
   Troubleshoot MFA and authentication failures.
   Support passwordless authentication use cases.

Imprivata EAM currently supports multiple authentication methods and configurable two-factor authentication options.

1. Shared Workstations & VDI
   Support Imprivata deployments on shared workstations and kiosk environments.
   Troubleshoot fast user switching and session-related issues.
   Support Citrix/VDI and virtual desktop environments.
   Troubleshoot roaming session and workstation authentication issues.
   Support endpoint/agent configuration for shared workstations.

Imprivata provides dedicated capabilities for shared workstations, including fast user switching, kiosk agents and computer policies controlling concurrent desktops and idle-session behavior.

1. Upgrade & Change Management
   Perform Imprivata upgrades and patching activities.
   Prepare implementation and rollback plans.
   Conduct pre- and post-upgrade health checks.
   Coordinate changes with infrastructure, endpoint and application teams.
   Troubleshoot issues following upgrades or configuration changes.
2. Incident & Problem Management
   Own complex incidents through resolution.
   Perform detailed RCA and identify permanent fixes.
   Identify recurring incidents and recommend preventive actions.
   Create and update problem records.
   Provide technical inputs for Change and Problem Management.
3. Documentation & KT
   Create and maintain:
   SOPs
   Troubleshooting guides
   Runbooks
   Application onboarding procedures
   Health-check procedures
   Upgrade documentation
   Knowledge articles
   Conduct KT sessions for L1/L2 engineers.
   Support Shadowing and Reverse-Shadowing activities.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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