Associate Customer Experience
- Foodhub
- Chennai, India
- INR 300,000 – INR 450,000
The job roles and responsibilities are,
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Respond to customer inquiries via chat and email in a timely and professional manner
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Provide expert guidance and support to chat, email and whatsapp support agents
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Resolve complex customer inquiries and escalations
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Develop and maintain knowledge base articles and resources
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Conduct training sessions for new and existing team members
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Analyse support trends and provide recommendations for process improvements
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Stay updated with industry trends, best practices, and regulations.
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Collaborate with stakeholders to identify areas for improvement and implement solutions.
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Collaborate with other departments to ensure a seamless customer experience
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Ensure compliance with company policies and procedures.
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Participate in meetings, workshops, and training sessions as required.
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Maintain accurate documentation and records related to the subject matter
Knowledge Required:
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Understanding of customer service principles
➢ Basic knowledge of our products and services
➢ Familiarity with common customer issues and how to resolve them
Requirements
Years of Experience:
2 - 4 years
Required Skills:
The candidate should have the below skill sets,
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Excellent communication and presentation skills
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Strong phone contact handling skills and active listening
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Ability to multitask, prioritise, and manage time effectively
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Ability to work under pressure
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Proven customer support experience or experience as a Client Service Representative
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Track record of over-achieving quota
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Excellent communication and presentation skills.
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Excellent analytical skills
Benefits
We offer
* Great work environment and friendly team culture
* Competitive Pay
* Cab Facilities.
* Medical Insurance
* Incentives
These vacancies are urgent. Immediate Interviews. !
Skills
- Customer Support
- Chat Support
- Email Support
- Escalation Management
- Knowledge Base Management
- Agent Training
- Process Improvement
